joya9 Terms and Conditions
Please read this document carefully before using joya9's services. It sets out in detail the terms that apply to your account, betting, bonuses, payments and all other aspects of the site.
Introduction and Applicability
This document is a legal agreement between joya9 and every person who uses the platform. By accessing the site, opening an account, or using any service, the user is considered to have read, understood, and accepted all the terms set out below.
joya9 is an online betting and casino platform serving Bangladeshi users in both Bangla and English. The platform offers sports betting, live casino, slots, fishing games and various other entertainment categories.
To learn more about our services, company identity and operations, please read our About Us page.
Account Registration and Eligibility
2.1 Age Requirement
To open an account and use joya9's services, the user must be at least 21 years old. It is the user's own responsibility to ensure this age requirement is met. Anyone under 21 is not permitted to open an account, and any such account will be closed as soon as it is identified.
2.2 One Account Only
Each person, household, or IP address is permitted to hold only one active account. Attempting to open multiple accounts will be treated as fraudulent activity, and all associated accounts may be closed immediately.
2.3 Accuracy of Information
All information provided at registration must be accurate, complete and up to date. Providing false information may result in account closure and forfeiture of the balance. joya9 may request supporting identity documents at any time if verification is required.
2.4 Verification Process
Account verification may be required before withdrawals above a certain amount, or at any time at joya9's discretion. A copy of a national ID card or passport may be requested. Transactions may be held until verification is complete.
Betting and Gaming Terms
3.1 Bet Acceptance and Cancellation
A bet is considered final only when it has been successfully registered in the system and a confirmation message is displayed. If a bet is not processed correctly due to a technical error, joya9 reserves the right to cancel that bet and return the stake.
3.2 Odds and Results
Displayed odds may change at any time. A bet will be settled at the odds shown at the time the bet was finally confirmed. If you dispute a result settlement, you must contact support within 24 hours.
3.3 Technical Issues
joya9 is not liable if a game or bet is interrupted due to a lost internet connection, device failure, or any other client-side issue. However, in the case of a server-side error, joya9 will take appropriate steps to remedy the situation.
3.4 Manipulation and Irregularities
If any user attempts to gain an unfair advantage through match fixing, arbitrage betting, software-assisted betting, or any other improper method, that account and all associated accounts will be closed and all balances will be forfeited.
- Use of automated betting software or bots is strictly prohibited.
- Placing bets on the same event from multiple accounts is not permitted.
- Deliberately exploiting erroneous odds or game errors is not allowed.
- joya9 monitors for suspicious betting patterns and reserves the right to take necessary action.
Bonus and Promotion Policy
4.1 Welcome Bonus
New members can receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 20 times the bonus amount. That means if you deposit ৳1,000 and receive a ৳1,000 bonus, you must wager a total of ৳20,000 (৳1,000 × 20) before the bonus funds can be withdrawn.
4.2 Other Promotions
joya9 runs several promotions including weekly deposit offers, cricket bonuses, slot bonuses, friend referral rewards and birthday gifts. Each promotion has its own terms, which are detailed alongside the relevant offer.
4.3 General Bonus Terms
- Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
- Multiple bonuses cannot be claimed at the same time unless the offer explicitly allows it.
- A withdrawal limit may apply to winnings derived from a bonus.
- There is a set time limit to complete wagering — any expired bonus will be considered void.
- joya9 reserves the right to modify or discontinue any bonus offer.
4.4 VIP Cashback
joya9 VIP members receive weekly cashback, which is a fixed percentage of their net losses for that week (total losses minus total winnings). Cashback rates differ across five tiers from Bronze to Diamond. For example, a Gold tier member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.7% = ৳140 in cashback.
Deposits and Withdrawals
5.1 Deposit Methods and Limits
Funds can be deposited at joya9 via bKash, Nagad and Rocket. The minimum deposit amount is ৳200. The name on the mobile wallet must match the account holder's name — deposits from third-party wallets will not be accepted and will be returned.
5.2 Withdrawal Methods and Timeframe
Withdrawals can be made via bKash, Nagad or Rocket. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals will be held if the account is not verified or if bonus wagering requirements have not been met.
5.3 Failed or Delayed Transactions
If a transaction is delayed due to a mobile network issue, please contact joya9's 24/7 live chat support. Having the transaction reference number on hand will help resolve the issue faster.
- Transactions must be made from a mobile wallet registered in your own name.
- A new withdrawal request cannot be submitted while one is already being processed.
- Withdrawals should be made using the same method as the deposit wherever possible.
- For suspicious transactions, joya9 may hold the withdrawal until verification is complete.
User Code of Conduct
6.1 Acceptable Use
The joya9 platform must be used for personal entertainment only. Operating an account for commercial purposes or on behalf of another person is prohibited.
6.2 Prohibited Activities
- Harassing, threatening or insulting other users.
- Attempting to bypass the platform's security measures.
- Transacting with counterfeit or illegal funds.
- Using or sharing another person's login credentials.
- Using the platform for money laundering or any illegal financial activity.
- Using joya9's brand, logo or content without permission.
6.3 Responsible Gaming Commitment
joya9 takes responsible gaming seriously. For more information on setting limits, taking a break, or self-exclusion, please visit our Responsible Gaming page. Users can also contact support to set their own limits.
Security and Account Protection
7.1 Keeping Login Details Confidential
Your username and password are entirely personal and must be kept confidential. They must not be shared with anyone. If your login details are compromised, change your password immediately and notify support.
7.2 Responsibility for All Account Activity
The account holder is fully responsible for everything that occurs within their account. joya9's SSL encryption and security systems are continuously updated. However, joya9 is not liable for any loss caused by a weakness in the user's own device or network.
7.3 Data Protection
To learn how joya9 collects, stores and uses your personal information, please read our Privacy Policy. joya9 is committed to protecting your personal data.
Account Suspension and Closure
8.1 joya9's Authority
joya9 may temporarily suspend or permanently close any account, for any reason, with or without prior notice. This includes:
- Breach of any clause in these terms and conditions.
- Suspicion of fraudulent activity.
- Failure to cooperate with the verification process.
- Operating multiple accounts.
- Breach of betting terms or evidence of manipulation.
8.2 User's Right to Close Their Own Account
Any user may request to close their own account at any time. Any remaining valid balance will be available for withdrawal, but pending bonuses will be cancelled. There is also the option to activate self-exclusion as part of responsible gaming.
8.3 Balance After Account Closure
If an account is closed due to a breach of the rules, any balance obtained through fraud or manipulation will be forfeited. For legitimate deposits, joya9 will make a decision based on its assessment of the case.
Limitation of Liability
9.1 Service Availability
joya9 aims to provide uninterrupted service, but the site may be temporarily unavailable due to maintenance, technical issues, or disruption to third-party services. joya9 is not liable for any loss resulting from such interruptions.
9.2 User Wins and Losses
All betting and gaming activity is conducted at the user's own discretion. joya9 does not guarantee any winnings. joya9 cannot be held responsible for any losses.
9.3 Third-Party Content
joya9 uses content from various game providers such as Pragmatic Play, PG Soft, JILI and Evolution. The respective provider is responsible for technical issues with their games; joya9 will only endeavour to find a prompt resolution.
Changes to Terms
10.1 Right to Make Changes
joya9 may partially or fully amend these terms and conditions at any time. Updated terms take effect as soon as they are published on this page.
10.2 User's Responsibility
It is the user's own responsibility to visit this page regularly and stay informed of the current terms. Continued use of the platform after any changes will be taken as acceptance of the updated terms.
10.3 Contact and Support
If you have any questions about any clause in these terms, please contact joya9 via 24/7 live chat or email in Bangla or English. For general questions, you can also visit our FAQ section — it contains detailed answers to frequently asked questions.
10.4 Applicable Law
These terms and conditions are governed by the applicable laws of joya9's operating authority. If any dispute arises, both parties will attempt to resolve it through discussion. If a resolution cannot be reached through discussion, it will be resolved through the competent authority.