joya9 Privacy Policy

This privacy policy applies to all users of the joya9 platform. From the moment you register, log in, make a deposit, participate in games, or contact customer support on joya9, your information is managed under this policy.

joya9 believes that user privacy is a fundamental right. We therefore collect only the information needed to operate the platform safely and ensure the best experience for you. This policy should be read together with our Terms and Conditions, as both documents together form the legal basis of the relationship between you and us.

This policy applies only to joya9's own platform. Third-party websites or payment providers are responsible for their own privacy policies.

2.1 Information Provided at Registration

When creating an account, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Your chosen password
• Documents required for identity verification (National ID card or passport)

2.2 Transaction and Financial Information

During deposits and withdrawals, we store the transaction amount, time, and relevant payment method details (bKash, Nagad, Rocket). Full bank or mobile account details are not stored on our servers.

2.3 Automatically Collected Information

When you use the platform, the following information may be collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Session duration and pages visited
• Information from cookies and similar tracking technologies

2.4 Information Received Through Customer Support

When you contact customer support via live chat or email, the content of the conversation and the information you provide may be recorded, and used to improve the quality of service.

joya9 uses the collected information for the following purposes:

1. Account management and verification: Ensuring age and identity are verified at registration. All casino and betting activities on joya9 are for persons aged 21+ only.
2. Processing financial transactions: Handling deposits, withdrawals, and bonus-related activities properly.
3. Security and fraud prevention: Detecting suspicious activity to protect account security.
4. Customer support: Providing quick and effective responses to your questions or issues.
5. Platform improvement: Continuously improving service quality by analysing user experience.
6. Responsible gaming: Reviewing playing patterns and providing support to users where needed, in line with our responsible gaming policy.

4.1 Technical Security

joya9 uses SSL encryption technology to protect your information, keeping data safe from unauthorised access during transmission and receipt. Our servers are protected by multiple layers of technical and administrative security.

4.2 Data Retention Period

Your personal information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal or regulatory requirements.

4.3 Password Security

Your password is stored in encrypted form. No joya9 staff member will ever ask for or know your password. Please do not share your password with anyone.

joya9 does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following circumstances:

• Payment providers: The necessary details are passed to bKash, Nagad, and Rocket systems to process transactions.
• Technology service providers: Software and service providers that assist in operating the platform, who are contractually bound to maintain confidentiality.
• Legal obligations: When disclosure of information is required to comply with a valid order from a court or competent authority.
• Fraud prevention: When cooperation is needed in the investigation of serious financial fraud.

Outside of the above cases, your information is not shared with any third party.

6.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. joya9 uses cookies to keep your login session active, remember your language preference, and improve the usability of the platform.

6.2 Types of Cookies

• Essential cookies: Required for login and security; disabling these will prevent the platform from working properly.
• Functional cookies: Store your preferences and settings.
• Analytics cookies: Help improve the service by analysing how the platform is used.

6.3 Cookie Controls

You can disable cookies from your browser settings, though this may limit some features.

As a registered user on joya9, you have the following rights:

1. Right to access: You may ask what information we hold about you.
2. Right to correction: If there is incorrect information in your account, you may request that it be corrected.
3. Right to erasure: You may request to close your account and have your information deleted, though some data may need to be retained for a set period for legal reasons.
4. Right to object to processing: You may object to your information being used for specific purposes.
5. Right to data portability: Where applicable, you may request your information in a common format.

To exercise these rights, contact customer support. We will respond within a reasonable time after receiving your request.

joya9 strictly ensures that no person under the age of 21 can register on the platform. Age verification is mandatory during the registration process.

If you believe that a minor member of your family has opened an account, please notify our customer support immediately. That account will be closed promptly and the related information will be deleted.

You can read the About Us page to learn more about the platform, where joya9's values and services are described.

For the operational needs of the platform, your information may be processed on servers outside Bangladesh. In such cases, joya9 ensures that adequate data protection measures are in place and that international standards are followed in the country or server to which the data is transferred.

Data protection obligations are clearly stated in agreements with third-party service providers.

joya9 may update this privacy policy when necessary. If any significant change is made, a notice will be shown on the platform or sent to your registered email address.

Continued use of the platform after a change will be taken as agreement to the updated policy. The latest policy will always be available on this page. If you have any questions about the policy, you may find answers to common questions in the FAQ section.